Keeping our water clean takes a lot of people working closely together. The work we do everyday is comparatively easy compared to the interactions with the people we work with. It all comes down to communication. If you do it well, then things typically go smoothly. However, most people don’t communicate well. We all have good intentions, but what is heard and felt on the other side is often not a reflection of those good intentions. We will talk through some best practices on how to have day to day and difficult conversations with your staff, and your colleagues. This class will be a valuable tool for any operator. Water and wastewater treatment is a dynamic process with ‘fire drills’ occurring regularly – effective communication is invaluable.
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