Let’s face it – when people think of customer service they often also think of unhappy people, irritated people, maybe even angry people. First of all, you aren’t going to be able to change other people, but we can talk through how you are going to protect yourself from their negative communication. We will also talk through how you can in many cases turn the conversation around so that the person thanks you when they get off the phone rather than some other less pleasant alternative.

Who/How many credits

• Professional Engineers/2 PDH