Agenda:

The topics will include understanding how to deal with difficult people (whether that person is your boss, your colleague, your employee, your client, or the public), figuring out how to establish and keep people accountable to expectations, learning how to communicate and work with people across the generational divide (baby boomers, millennials, Gen. Y), and developing the confidence to lead yourself and your team.

Who/How many credits

• Approved for Water & Wastewater/6 Contact Hours (NC/SC/VA)
• Professional Engineers/6 PDHs