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    Communicating with the Public (W/WW: 6 contact hours) – Virtual

    Virtual

    Description: Water and wastewater operators are often in public facing situations and encounters. Understanding how to respond is critical, especially when many encounters involve conflict and/or escalated communication.  Preparation and clear communication are the keys to maintaining a safe environment for themselves, their team, and the public as a whole.  Operators will learn different methods […]

    $130.00

    Safety in the Workplace (W/WW: 6 contact hours) – High Point, NC

    High Point Ward Water Plant 121 N Pendleton St, High Point

    Description: Water and wastewater operators are often in potentially dangerous situations; preparation, and clear communication are the keys to maintaining a safe environment for themselves, their team, and the public as a whole. This class will focus on safety best practices and how they can be clearly communicated to staff and teams.  Essentially, this class […]

    $130.00

    Leadership Skills (W/WW: 6 contact hours)

    Virtual

    Agenda: The topics will include understanding how to deal with difficult people (whether that person is your boss, your colleague, your employee, your client, or the public), figuring out how to establish and keep people accountable to expectations, learning how to communicate and work with people across the generational divide (baby boomers, millennials, Gen. Y), and developing […]

    $130.00